Work Time Mon to Fri ：8:30-17:30 Sat to Sun ：9:00-17:00 Contact Details Customer service hot：13390898108 mailbox：antek07@126.com | Pharma Pack Quality assurance Integrity experience, abide by the path, original genuine brand, quality service Pharma Pack Development policy Internal unity, external development, optimized management and strengthened service Attach importance to talents, cherish goodwill, work hard and create brilliance Pharma Pack Service process pre-sale service：with Pharma Pack Industrial cold chain product consultants communicate effectively, understand the cold chain services and products that customers really need, answer the related questions of cold chain for customers, and provide cold chain data and real samples according to the specific situation. (understand the demand, facilitate the transaction, repeat purchase and re introduction) sales. purchase service：Pharma Pack Industry Cold chain The merchandiser will assist in signing the sales contract, issuing the invoice and arranging the logistics delivery. (sign contract, dispatch logistics, assist in collection) documentary. After-sale service：安特实业冷链Pharma Pack Industry Cold chain Customer service personnel will take the initiative to contact and communicate with customers to understand customers' feelings and needs. If the product quality problem needs to be solved on site, there will be a technical specialist on site to help solve it, collect customers' complaints and suggestions, properly handle them, and improve our service system. Customer service center： 1. Accept the pre-sales consultation of customer's comprehensive business and provide help to customers; 2. Accept, coordinate and deal with customer complaints and suggestions, and solve customer problems; 3. Take the initiative to contact, communicate with and understand customers' feelings and needs, timely report the information to relevant departments, and properly handle it. Service tenet: "concentration, focus" is our consistent service concept. With a standardized, standardized and professional service system, we provide our customers with rich information service experience and professional knowledge to ensure that they enjoy high-quality, efficient and personalized service resources to meet the needs of different levels of customers. Return and exchange service： We are committed to provide Chinese manufacturers with satisfactory cold chain products and provide customers with a return and replacement guarantee.If the unopened product with sales value is returned within 7 days from the date of purchase, 100% cash refund or equivalent of the product can be obtained.For returned unsealed products, 50% cash refund or equivalent value of the product is available.If the return trip is over the time, it shall be settled through negotiation according to the specific situation.
The original voucher of return and exchange service is sales document, and the starting date of product time limit is the signing date of sales. |
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